Job title: Concierge Team Lead
Job type: Permanent
Emp type: Full-time
Industry: Facilities Management
Salary type: Annual
Salary: Negotiable
Location: London, UK
Job published: 29/06/2026
Job ID: 74568

Job Description

Concierge Team lead - Permanent

White City, London
£48,750 per annum  | £18.75 per hour | 50 hours per week
Shift Pattern: 10:00am – 8:00pm (flexibility required)

We are recruiting for an experienced Concierge Team Lead to join a prestigious corporate site in White City. This is a fantastic opportunity for a customer-focused security professional to lead front-of-house operations while supporting workplace services, facilities coordination, and event delivery.

Reporting to the Workplace Experience Manager, you will oversee the day-to-day running of the concierge function, ensuring the highest standards of customer service, safety, security, and operational excellence.

Key Responsibilities

  • Lead and support the Concierge team to deliver a first-class visitor experience.
  • Act as the first point of contact for visitors, employees, contractors, and guests.
  • Carry out security patrols and support site safety, access control, and emergency procedures.
  • Coordinate event logistics, room set-ups, and facilities services including cleaning, maintenance, and security.
  • Manage contractor visits, inspections, audits, and resource planning.
  • Support the delivery of a safe, compliant, and professional workplace environment.
  • Build strong relationships with clients, stakeholders, and colleagues.

About You

  • Valid SIA Licence.
  • First Aid at Work qualification.
  • IOSH Working Safely or similar Health & Safety qualification.
  • Previous experience within security, concierge, facilities, or workplace experience environments.
  • Strong leadership, communication, and organisational skills.
  • Experience supporting events or managing workplace services is highly desirable.
  • Confident using Microsoft Office applications.
  • Flexible and able to adapt to changing business needs.

This role would suit a professional and proactive individual who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service and operational support.

Apply today to be considered for this exciting Concierge Team Lead opportunity in White City.