Business Support Assistant - Helpdesk

Location: Lakeside Shopping Centre
Hours: Part time, 25 hours a week
Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary: £18,300

The Role

We are recruiting for a Part Time Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.

Key Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation, certificates, and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to both internal and external stakeholders. 

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator with strong written and verbal communication skills.
• Experienced in a customer service, helpdesk, administration, or facilities support role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Competent using Microsoft Office, particularly Word and Excel.
• Able to work independently as well as part of a wider team.
• Flexible with working hours, including weekends and late-night shifts. 

What's on Offer?

• Full-time permanent position.
• Varied and fast-paced role within a supportive team.
• Opportunity to develop knowledge of facilities management, compliance, and health & safety.
• Training and development opportunities.
• Modern working environment within a leading commercial destination.

If you're an organised administrator with strong customer service skills and enjoy working in a busy operational environment, we'd love to hear from you.

Key Responsibilities

• Manage service charge budgets and expenditure.
• Lead site teams and manage supplier performance.
• Oversee M&E services, compliance, and health & safety.
• Conduct inspections and manage planned works.
• Manage procurement, contractors, and capital projects.
• Build strong client and tenant relationships.
• Produce reports and chair stakeholder meetings.
• Ensure security, emergency, and sustainability standards are maintained.

Ideal Candidate

• Experienced Facilities Manager with multi-site or large-site experience.
• Strong knowledge of service charge budgets, commercial leases, and landlord & tenant relationships.
• Experience managing teams and contractors.
• Good understanding of M&E services and statutory compliance.
• NEBOSH qualified; IWFM/RICS desirable.
• Strong communication and IT skills.

Package

• Salary around £50,000.
• 25 days holiday + bank holidays, with option to buy more.
• Excellent benefits package including healthcare, pension, bonus, life assurance and wellbeing support.
• Strong company culture and career development opportunities.

Facilities Manager – Central London

Salary: Up to £50,000 plus travel card

We are looking for an experienced Facilities Manager to oversee a portfolio of mainly multi-tenanted office properties across Central London. This is a hands-on client-side FM role, focused on ensuring buildings are well run, compliant and maintained to a high standard.

Based from an office in the West End, you will split your time between the office, visiting your properties and working from home. The role will suit someone with strong hard and soft services contractor management experience, good building compliance knowledge and the confidence to work closely with property managers, surveyors, tenants and suppliers.

Key responsibilities will include:

• Managing hard and soft FM contractors across a Central London office portfolio
• Ensuring buildings remain compliant with health, safety, fire, water hygiene, asbestos and statutory requirements
• Carrying out regular site inspections, identifying risks and following through remedial actions
• Monitoring service delivery, contractor performance, KPIs and SLAs
• Maintaining accurate compliance records, logbooks, certificates and risk management updates
• Supporting budgets, purchase orders, invoice queries and planned maintenance requirements
• Building strong relationships with property managers, tenants, clients and service partners

About you:

• Facilities management experience within commercial buildings, ideally multi-let offices
• Strong contractor management experience across both hard and soft services
• Good working knowledge of building H&S compliance and statutory maintenance
• IOSH as a minimum, with a further FM qualification such as IWFM preferred
• Organised, proactive and comfortable managing a mobile portfolio
• Confident communicator with the ability to challenge standards and drive service improvements

This is an excellent opportunity for a Facilities Manager who enjoys variety, autonomy and working across a high-profile Central London commercial property portfolio.

Hourly Rate: from £14.82
Hours: Part‑time, 06:45 AM – 10:45 AM (Mon–Fri)
Requirements: Enhanced DBS
Location: Leeds, LS7
Contract: Temp to Perm

Are you a skilled tradesperson or experienced care taker looking for a hands‑on role where your technical ability makes a real impact? We’re recruiting a  Facilities Assistant to take ownership of the maintenance, safety, and smooth running of a busy school site. This is a long‑term position with a clear path to becoming permanent for the right person.

The Role

This is a hands‑on, trade‑heavy facilities role. You’ll be responsible for ensuring the site, buildings, and grounds are safe, compliant, and well maintained.

Practical Maintenance & Maintanence Work

• Carrying out general repairs, fault‑finding and day‑to‑day maintenance across the school site.
• Identifying issues, arranging appropriate repairs, and completing smaller works yourself.
• Safely using and maintaining tools, equipment, and materials.

Technical Responsibilities

• Managing and checking building systems including alarms, CCTV, and fire safety equipment.
• Maintaining accurate compliance records and ensuring the site meets Health & Safety standards.
• Conducting and reviewing regular Health & Safety checks and risk assessments.

Operational & Team Responsibilities

• Leading and supporting site and cleaning staff, including delegating tasks and monitoring performance.
• Coordinating external contractors and ensuring safe working practices on site.
• Supporting school operations such as deliveries, events, lettings and practical site logistics.

If you enjoy varied days, problem‑solving, and using your trade skills to improve a site, this role will suit you perfectly.

What We’re Looking For

• Experience in facilities, maintenance, caretaking, or a skilled trade (e.g. plumbing, electrical, joinery, construction).
• Strong knowledge of Health & Safety and general site compliance.
• Practical problem‑solving skills and the ability to work efficiently and independently.
• Confidence working with contractors, staff and leadership teams.
• Good communication, organisation and record‑keeping skills.
• Physically able to carry out manual tasks such as lifting, carrying and general repair work.