Job Description

Catch 22 are currently working with a small-to-medium sized Facilities Management service provider that is building a strong reputation for delivering high-quality FM services across a diverse client base. Due to continued growth, they are now seeking an organised and commercially aware FM Commercial Coordinator to join their team.

As FM Commercial Coordinator, you will play a central role in supporting the day-to-day operations of the business. Acting as the bridge between the sales team and the operations team, for facilities-related queries, you will coordinate planned, preventive, and reactive maintenance & projects while ensuring commercial performance across quoted works.

This is a fast-paced, varied role suited to someone with experience in FM helpdesk operations, strong organisational skills, and a keen eye for cost control and service delivery.

Key Responsibilities

Operations

• Act as the first point of contact for all facilities-related service requests (hard and soft FM)
• Log, track, and manage jobs via CAFM/helpdesk systems
• Prioritise and allocate work based on urgency and SLA requirements

Commercial Management

• Prepare and issue quotes for planned and reactive works
• Procure and build relationships with external contractors
• Track costs, labour, and progress to ensure profitability of works
• Raise and dispatch work orders to engineers and subcontractors
• Monitor job progress through to completion and closure

Customer Service

• Provide timely updates to clients and internal stakeholders
• Manage queries, complaints, and escalations professionally
• Maintain high levels of customer satisfaction

Coordination & Communication

• Liaise with engineers, technicians, and external contractors
• Coordinate maintenance activities and service delivery
• Ensure all required resources and equipment are arranged

Reporting & Administration

• Maintain accurate records of all service desk activity
• Produce reports on KPIs, SLAs, response times, and performance
• Support audits and compliance processes

Systems & Process Improvement

• Ensure data accuracy within CAFM systems
• Identify and implement process improvements
• Support new system rollouts and operational procedures

About You

• Experience within Facilities Management or a similar operations
• Strong commercial awareness and experience with quoting works
• Familiarity with CAFM/helpdesk systems
• Excellent organisational and communication skills
• Ability to manage multiple tasks in a fast-paced environment

What’s on Offer

• Competitive salary of £35,000 – £40,000
• Hybrid working model with a Camden-based office
• Opportunity to join a growing business with career progression potential
• Supportive and collaborative team environment

If you’re looking to take the next step in your FM career within a dynamic and expanding organisation, this could be a great opportunity to make a real impact.