Catch 22 are currently working with a small-to-medium sized Facilities Management service provider that is building a strong reputation for delivering high-quality FM services across a diverse client base. Due to continued growth, they are now seeking an organised and commercially aware FM Commercial Coordinator to join their team.
As FM Commercial Coordinator, you will play a central role in supporting the day-to-day operations of the business. Acting as the bridge between the sales team and the operations team, for facilities-related queries, you will coordinate planned, preventive, and reactive maintenance & projects while ensuring commercial performance across quoted works.
This is a fast-paced, varied role suited to someone with experience in FM helpdesk operations, strong organisational skills, and a keen eye for cost control and service delivery.
Key Responsibilities
Operations
- Act as the first point of contact for all facilities-related service requests (hard and soft FM)
- Log, track, and manage jobs via CAFM/helpdesk systems
- Prioritise and allocate work based on urgency and SLA requirements
Commercial Management
- Prepare and issue quotes for planned and reactive works
- Procure and build relationships with external contractors
- Track costs, labour, and progress to ensure profitability of works
- Raise and dispatch work orders to engineers and subcontractors
- Monitor job progress through to completion and closure
Customer Service
- Provide timely updates to clients and internal stakeholders
- Manage queries, complaints, and escalations professionally
- Maintain high levels of customer satisfaction
Coordination & Communication
- Liaise with engineers, technicians, and external contractors
- Coordinate maintenance activities and service delivery
- Ensure all required resources and equipment are arranged
Reporting & Administration
- Maintain accurate records of all service desk activity
- Produce reports on KPIs, SLAs, response times, and performance
- Support audits and compliance processes
Systems & Process Improvement
- Ensure data accuracy within CAFM systems
- Identify and implement process improvements
- Support new system rollouts and operational procedures
About You
- Experience within Facilities Management or a similar operations
- Strong commercial awareness and experience with quoting works
- Familiarity with CAFM/helpdesk systems
- Excellent organisational and communication skills
- Ability to manage multiple tasks in a fast-paced environment
What’s on Offer
- Competitive salary of £35,000 – £40,000
- Hybrid working model with a Camden-based office
- Opportunity to join a growing business with career progression potential
- Supportive and collaborative team environment
If you’re looking to take the next step in your FM career within a dynamic and expanding organisation, this could be a great opportunity to make a real impact.