Job Description

Catch 22 are currently recruiting for a Domestic Supervisor on behalf of our Client, an Educational Establishment, based in Manchester, M13.

Hours: 35 per week (7.5 hours per day, 30-minute unpaid break)

Pay: £13.82 per hour (25,152.40 per annum)

The role

You will support the Assistant Domestic Coordinator and work cohesively with other supervisory-management colleagues for the provision of domestic services within Halls of Residence, offering support and motivation supervision and guidance for the Domestic Services team in their day-to-day tasks and responsibilities.

Key responsibilities

• Support the ADC and management team in ensuring the monitoring of domestic services standards, undertaking corrective supervision and training/coaching.
• Assist the ADC in the day-to-day planning and delivery of domestic services to the agreed operating standards.
• Providing appropriate and timely services to all student residents and conference/vacation guests.
• To assist in planning staffing requirements on a day-to-day and periodic basis.
• To assist with induction, training/learning and development of staff, as agreed and required.
• To assist with staff performance management matters under the guidance of the Senior Domestic Co-ordinator or Assistant Domestic Co-ordinator.

• To assist in monitoring and managing stock, including white goods, laundry services, chemical supplies and equipment.

• To monitor staff timesheets.

• To ensure compliance and implementation of policies and procedures are undertaken to the required standards, by the domestic staff.

• To undertake such other duties (for the office or more widely in support of enhancing the student experience) as directed by the Assistant Domestic Co-ordinator.

Requirements

• Experience of working with domestic services processes in a customer facing domestic environment.

• A Good Understanding of Health and Safety Issues through appropriate training and practice – including risk assessments, COSHH, Manual Handling.
• Able to supervise staff, co-ordinate work activities, and train staff on the job.
• Good communication skills
• Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines.
• Demonstrate accuracy and attention to detail.
• Demonstrate the ability to identify problems and resolve issues effectively.
• Good computer skills with experience working with Excel, Word, and MS Outlook.
• Demonstrates a commitment to enhancing the student experience, excellent customer service and to the University’s values and behaviours.

Desirable/Essential experience & skills

• To have or be willing to be put through an Enhanced DBS check.
• IOSH managing safely qualification or willingness to work towards achieving this qualification.

If this role is of interest to you, please apply, or send an up-to-date CV to paigesmith@c22.co.uk