Job Description
Post title: |
FACILITIES OFFICER |
Responsible to: |
Maintenance Supervisor |
Salary: |
AoC Scale Points 25 - 28 (£26,948 - £29,438) |
Hours of Work: |
35 hours per week all year round on a shift pattern Overtime will need to be worked on occasions, according to operational requirements. |
Purpose of Job:
The Facilities Officer helps ensure that all learners, staff and visitors receive an outstanding experience in the College buildings and grounds at all times by making them feel respected and welcome in clean, safe, smart, comfortable and appropriately equipped and resourced environments.
The Facilities Officer must adopt a pro-active and creative approach to the role that will help maintain the security, cleanliness and safety of the buildings and all the facilities and resources within them.
The Facilities Officer will be one of the first point of call staff members to provide first aid, security, alarm response, emergency maintenance and incident first response service
The Facilities Officer will provide essential support to the Facilities Supervisor and Head of Facilities in monitoring and logging health and safety compliance.
The Facilities Officer will display due competence and lead in multi trade applications, within the plumbing, carpentry, painting and electrical arena, as well as general maintenance tasks.
The Facilities Officer, along with the Maintenance Supervisor will help ensure that the Facilities Assistants are fully supported whilst undertaking more complex tasks and will be required to assist in their training in reaching a competent level, where necessary.
Main Duties and Responsibilities:
Customer Care
- To walk the buildings and grounds frequently, ensuring that all indoor and outdoor areas are clean, tidy and free of litter. All tasks identified that can’t be undertaken on the spot must be immediately logged on the actions database and followed through.
- To support learners and staff requiring assistance to access the buildings or move around within them.
- To provide first aid response for learners, staff and visitors as necessary. For this purpose postholders must hold, and maintain up to date, a full First Aid at Work qualification.
- To ensure that the highest standards of hygiene and cleanliness are maintained in the sites by removing spillages and ensuring supplies are replaced in toilets and kitchens in a timely manner, in the absence of cleaning contract staff.
Security
- To act as a key holder for College premises and operate the security alarm, whilst also being on the call out list for out of hours emergencies.
- To ensure appropriate access is available by unlocking and opening buildings thoroughly and checking the effective operation of fire exits, lifts, corridor doors, and correct positioning of them for operational use.
- To carry out the effective and efficient closure and locking up of the buildings, ensuring that the building is completely empty of occupants, windows are shut and secured, equipment is switched off, all exits are securely locked and the security alarm is set.
- To respond swiftly to all calls by staff for assistance with a security or unacceptable behaviour concern, assessing the situation and providing calm, proportionate and assured responses as appropriate.
- To provide an informal security presence whilst patrolling the College premises or being based in Reception during enrolment and other busy periods as reasonably requested.
- Not to put yourself in a position of danger or personal risk.
Health and Safety
- The postholder must ensure that they are familiar with the College’s Health and Safety Policy, procedures and practices and carry out their role and responsibilities in compliance with them at all times.
- To attend health and safety training courses as necessary and ensure that the training and learning is put into practice in day to day activities. These include but are not restricted to manual handling, working at height, fire safety, CoSHH, lone working, ladder safety and legionella.
- To support the orderly evacuation of the building in the event of a fire or other emergency.
- To be familiar with the operation of, and messages appearing on, the fire control panel and to assist in the investigation of any alarms, supporting and guiding fire brigade or other emergency response services as requested.
- To understand the difference types of fire extinguisher and know when and how to use each one and other types of fire-fighting equipment.
- To ensure that all fire escape routes are clear and unobstructed at all times.
- To identify any potential hazards whilst walking around the building and ensure that they are logged and followed up.
- To support the Facilities Supervisor and Head of Facilities in ensuring that Risk Assessments are regularly reviewed and updated, in particular checking that any mitigating control actions identified in the risk assessments are operating effectively.
Repairs and Maintenance
- To identify and undertake repairs, inspections and maintenance tasks, leading on these projects, as well as other refurbishments / minor projects at both sites.
- To respond to tickets logged on the helpdesk system in a timely manner and update the database promptly.
- To carry out regular maintenance checks as requested by the Facilities Supervisor or Head of Facilities and ensure the outcomes are properly recorded in logs.
- To know the location of isolation switches for gas, electricity and water to the buildings and be able to operate them in an emergency or precautionary situation.
- To be familiar with the induction and permit to work processes for contractors and ensure they are followed and adhered to when contractors arrive, work on and leave site.
- Know the location of the asbestos register and other appropriate registers and ensure they are made available to contractors as part of the induction before any work commences on site.
- To be familiar with the different types of cleaning equipment and materials, including hazardous substances, used in the College ensuring they are stored correctly and securely and how to use them.
Other Duties
- To receive deliveries into the College, ensuring their condition is checked and signed for appropriately.
- To provide a portering and delivery service for staff, where required.
- To take delivery of and ensure collection of post to/from the College.
- To transfer small scale equipment, documents and low value cash takings or petty cash floats between the Crowndale Road and Kentish Town sites as necessary.
General
- To participate in the efficient operation of the College as appropriate, including participating in and supporting enrolment duties during busy periods.
- To participate fully and pro-actively in the College’s Performance Management Framework which measures and enables continued personal improvement in all activities.
- To undertake such professional development as might be required to undertake this role effectively.
- To promote and support the development of the College’s Equal Opportunities Policy and ensure compliance in all aspects of the Finance function.
- To undertake such other duties as may be reasonably required of the post holder by the Head of Facilities, or other senior college managers.
- All employees are expected to be fully committed to policies and processes on equality, diversity and safeguarding. The postholder is expected to actively promote policies and practices in relation to these areas and to act as an advocate of them both internally and outside the College.
This list is not exhaustive, and is only an indication of responsibilities
The post involves working with young people and vulnerable adults and consequently is subject to a satisfactory enhanced disclosure check with the Disclosure and Barring Service (DBS)
The job description is accurate at March 2022, but is subject to change and development in line with the needs of the College
PERSON SPECIFICATION
This person specification will be used in shortlisting and in interviewing to select the best candidate. You are therefore advised to address each aspect of the person specification in your written application.
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Essential |
Desirable |
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Qualifications |
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1 |
Level 2 (GCSE or equivalent) qualifications in Maths and English at grade E or higher. |
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2 |
A basic level qualification in a building trade or willingness to obtain one in a reasonable timeframe |
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3 |
A full First Aid at Work (FAW) qualification or commitment to obtain one in a reasonable timeframe |
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4 |
An IOSH or NEBOSH health and safety qualification |
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Experience |
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5 |
Experience of working in a Facilities service team, ideally in a customer facing public sector environment as well as training others in FM / Maintenance tasks / possess the ability to do so |
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6 |
Experience of carrying out repairs and maintenance within the plumbing, carpentry, painting and electrical arenas |
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7 |
Experience of using risk assessments to help control activities and prevent accidents |
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8 |
Experience of ensuring building security and of being a key holder. |
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Knowledge, Skills and Abilities |
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9 |
Knowledge and understanding of the importance of customer care in the context of the role |
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10 |
Strong spoken and written communication skills. |
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11 |
Competence in carrying out repairs and maintenance including using hand and power tools / associated equipment. |
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12 |
A good working knowledge of heating systems, electrical services, etc. |
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13 |
Basic competence in use of computer programmes, notably Microsoft Office Outlook and Word and helpdesk database systems. |
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14 |
Ability to work effectively within a team |
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15 |
Ability to prioritise workloads in a reactive environment |
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Ability to remain calm and instil calm in others when responding to challenging behaviour or an emergency situation. |
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17 |
Ability to build relationships and partnerships with a wide range of groups both inside and outside the College. |
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18 |
A strong commitment to equal opportunities in employment and in the delivery of education to the College’s learners. |
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