Business Support Assistant - Helpdesk

Location: Lakeside Shopping Centre
Hours: Part time, 25 hours a week
Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary: £18,300

The Role

We are recruiting for a Part Time Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.

Key Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation, certificates, and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to both internal and external stakeholders. 

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator with strong written and verbal communication skills.
• Experienced in a customer service, helpdesk, administration, or facilities support role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Competent using Microsoft Office, particularly Word and Excel.
• Able to work independently as well as part of a wider team.
• Flexible with working hours, including weekends and late-night shifts. 

What's on Offer?

• Full-time permanent position.
• Varied and fast-paced role within a supportive team.
• Opportunity to develop knowledge of facilities management, compliance, and health & safety.
• Training and development opportunities.
• Modern working environment within a leading commercial destination.

If you're an organised administrator with strong customer service skills and enjoy working in a busy operational environment, we'd love to hear from you.

Safety+ Facilities Manager – Residential
Salary: £45,000–£50,000
Hours: Full time, 37.5 hours per week, 09:00–17:30

An exciting permanent opportunity has arisen for an experienced Facilities Manager to support a portfolio of residential and mixed-use properties across London (Kensington and Paddington areas). We also have another similar position, on a high rise portfolio in St John’s Wood area, which is a 12 month FTC.

This is a mobile, site-focused role responsible for delivering high-quality hard and soft facilities management, ensuring statutory health and safety compliance, and maintaining excellent standards of presentation, service and occupier satisfaction.

The successful candidate will work closely with Management Surveyors, Property Managers, service partners and occupiers to ensure properties are safe, compliant, well maintained and professionally managed.

Responsibilities will include regular site visits, planned and preventative maintenance, monthly audits, service partner management, service charge budget support, and helping drive environmental and ESG initiatives.

We are looking for someone with strong facilities management experience, excellent organisational and interpersonal skills, and the ability to manage multiple sites effectively. Candidates should have at least two years’ FM experience in a multi-site residential FM role and be IOSH qualified as a minimum, with NEBOSH desirable. Experience of working with high rise residential property with Heat Recovery Ventilation (HRV) and good knowledge of related legislation is highly advantageous.

Experience managing service charge budgets and expenditure across several sites would also be highly beneficial.

If interested, please apply with CV and brief cover note including details of salary expectations and notice period.

Our client, a rapidly growing facilities management company, are recruiting for a Facilities Manager for portfolio of commercial properties across  The East Midlands (Sheffield down to Northampton). This exciting opportunity involves overseeing the soft and hard services of a multi let commercial buildings, retail centres and industrial estates playing a pivotal role in shaping their success.

The client is open to a range of candidates from to Assistant Facilities Managers  looking for that next step up to experienced Facilities Managers seeking a new challenge. 

Role Responsibilities:

• Overseeing and inspect contractors work to monitor the performance of contracts - This may include security, maintenance, landscaping, cleaning contracts etc
• Undertaking site visits, manage the delivery of the maintenance program obtaining competitive quotes for works where necessary.
• Attend monthly review meetings, reporting on finings and updating management systems
• Management of service charge budgets and client relationships
• Ensure that all PPM is forecasted, planned, and implemented by the service providers
• Carry out risk assessment and manage health & safety compliance.

Ideal Candidate Profile:

• A professional Facilities / Property individual, with experience in leading and site management 
• Ability to travel across South West with daily and weekly site visits, some overnight may be required but not often.
• A minimum of IOSH Managing Safely certified.
• Financial and commercial acumen to be able to build a stable and profitable business and develop a coherent strategy.
• A FM recognised qualification (or similar) 
• Excellent planning and organisational skills
• Excellent verbal, written communication, and presentation skills
• Ability to manage own workload and work on own initiative. 

Role Package:

• Permanent Contract
• Salary varies depending on experience circa £40,000 - £45,000
• Car Allowance
• Bonus
• 37.5 Hour contract
• Flexible starting hours Mon – Fri.
• 25 days holiday + BH

If you are passionate about delivering exceptional service management, and thrive in a dynamic environment then please apply.

Facilities Manager – Shopping Centre

Location: West London
Salary: Up to £60,000 per annum
Role type: Permanent, full-time

We are seeking a technically competent Facilities Manager to oversee the safe, compliant and efficient operation of all building systems and services at a small shopping centre in West London. This is a key role for an experienced facilities professional with a sound building services engineering knowledge and the confidence to manage both day-to-day operational delivery and structured capital, lifecycle and contractor-led programmes.

The Facilities Manager will work closely with the Centre Manager on operational, occupier and stakeholder matters, while also engaging with the Property Manager on budgets, major approvals, programme reporting and longer-term asset planning.

Key Responsibilities

• Provide technically competent facilities management across all building services, plant, systems and common areas.
• Ensure the centre remains safe, statutory compliant and operationally resilient at all times.
• Manage sub-contractors for cleaning, waste and security services, ensuring service level agreements are met.
• Manage planned preventative maintenance, reactive maintenance and lifecycle works across M&E, fabric and specialist systems.
• Oversee contractors, consultants and service partners, ensuring strong performance, value for money and compliance with agreed service levels.
• Lead and coordinate capital works, lifecycle projects and major maintenance programmes from planning through to delivery.
• Maintain accurate records, reports, risk registers, compliance documentation and budget information.
• Support the Centre Manager with operational issues, occupier communications, incident response and stakeholder requirements.
• Work with the Property Manager on budget planning, major approvals, technical reporting and programme updates.
• Monitor health and safety, statutory testing, permits to work, contractor RAMS and site compliance processes.
• Identify opportunities to improve efficiency, reduce risk and enhance the reliability of building systems.

About You

• Strong facilities management experience, ideally within retail, shopping centre, commercial property or a similar public-facing environment.
• Building services engineering, mechanical and electrical, or M&E maintenance qualification is preferred but not essential.
• Good working knowledge of statutory compliance, health and safety, contractor management and building services operations.
• Experience managing planned maintenance, reactive works, lifecycle projects and capital works programmes.
• Knowledge of lifts, escalators and vertical transportation systems would be highly valuable.
• Confident communicator, able to work with centre management, property management, contractors, occupiers and external stakeholders.
• Commercially aware, organised and capable of managing budgets, reports, approvals and competing priorities.
• Relevant technical, engineering, FM, health and safety or building services qualifications would be advantageous.

The Opportunity

This is an excellent opportunity for a technically strong FM professional to take ownership of the operational and engineering performance of a well-positioned West London shopping centre. The role offers variety, visibility and the chance to combine hands-on technical oversight with project delivery, contractor management and client-facing reporting.

Salary: Up to £60,000 per annum, depending on experience.

To apply, please submit your CV outlining your FM, building services engineering or M&E experience, together with any relevant shopping centre, retail or commercial property background.

Concierge Team lead - Permanent

White City, London
£48,750 per annum  | £18.75 per hour | 50 hours per week
Shift Pattern: 10:00am – 8:00pm (flexibility required)

We are recruiting for an experienced Concierge Team Lead to join a prestigious corporate site in White City. This is a fantastic opportunity for a customer-focused security professional to lead front-of-house operations while supporting workplace services, facilities coordination, and event delivery.

Reporting to the Workplace Experience Manager, you will oversee the day-to-day running of the concierge function, ensuring the highest standards of customer service, safety, security, and operational excellence.

Key Responsibilities

• Lead and support the Concierge team to deliver a first-class visitor experience.
• Act as the first point of contact for visitors, employees, contractors, and guests.
• Carry out security patrols and support site safety, access control, and emergency procedures.
• Coordinate event logistics, room set-ups, and facilities services including cleaning, maintenance, and security.
• Manage contractor visits, inspections, audits, and resource planning.
• Support the delivery of a safe, compliant, and professional workplace environment.
• Build strong relationships with clients, stakeholders, and colleagues.

About You

• Valid SIA Licence.
• First Aid at Work qualification.
• IOSH Working Safely or similar Health & Safety qualification.
• Previous experience within security, concierge, facilities, or workplace experience environments.
• Strong leadership, communication, and organisational skills.
• Experience supporting events or managing workplace services is highly desirable.
• Confident using Microsoft Office applications.
• Flexible and able to adapt to changing business needs.

This role would suit a professional and proactive individual who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service and operational support.

Apply today to be considered for this exciting Concierge Team Lead opportunity in White City.