Job title: Contact Centre Assistant
Job type: Permanent
Emp type: Full-time
Industry: Finance
Salary type: Annual
Salary: GBP £23,000.00
Location: Leeds
Job published: 21/06/2022
Job ID: 45559

Job Description

Our client an established professional organisation in Leeds are looking to appoint a number of Contact Centre Assistants to start early to mid-July. This is a full time role working 09:00 – 17:00 Monday to Friday (35 hours per week), there is no requirement to weekends or evening working in this role. The position is not like a standard contact centre as it is working within a very new and small team and is not the kind of environment with high call volumes and heavily monitored/tracked call handling.

Core responsibilities for the Contact Centre Assistants include:

  • Handling incoming calls and screening them to determine if they need to be passed on to another team.
  • Dealing with general enquires such as updating account details or directing people to certain aspects of the organisations website.
  • Resolving email enquiries sent through to the team.
  • Delivering excellent customer service to all customers and callers.
  • General administration within the team.

Ideal Contact Centre Assistants will have previous experience within contact/call centers and have excellent customer service.

For this the client are looking to offer their Contact Centre Assistants up to £23,000 per annum plus generous benefits package (including employer pension up to 12%). As the role is within a new team a lot of structured training and development will be available.