Job title: Helpdesk Opeartor
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP £23,000.00
Location: Salford
Job published: 08/10/2021
Job ID: 44907

Job Description

We are currently looking for a Helpdesk Operator to join a national facilities service provider to support their north west region from Salford, Manchester


Responsibilities include:

  • Managing the upkeep of the quotation process and requesting updates for any outstanding quotations.
  • Dealing with Suppliers and Sub-contractors.
  • Maintaining an accurate log of all preventative and reactive works.
  • Preparation and typing of quotations, and updating of correspondence files.
  • Co-ordinating telephone and day to day enquiries relating to the portfolio onto the helpdesk through CAFM system.
  • Management of sub-contractors records on the portfolio, raising orders for ad-hoc and specialist works requests.
  • Liaising with Help Desk and disseminating information relating to call-outs and collation of call out rota.
  • Raising purchase orders and receipt of goods to site on the instruction of the management team, and maintain in good order the systems for effective financial monitoring.
  • Collation of paperwork regarding accident reports and site audits/inspections.


Applicants require excellent customer service skills and strong IT skills. Having previously worked on a facilities helpdesk and used a CAFM system in past roles would be beneficial.


For this the client is looking to offer a salary up to £23,000 per annum