Job title: Receptionist
Job type: Temporary
Emp type: Full-time
Industry: Professional Body
Pay interval: Hourly
Pay rate from: GBP £13.73
Pay rate to: GBP £15.93
Location: London, UK
Job published: 08/07/2024
Job ID: 47333

Job Description

 

Receptionist FTE £25,000 - £29,000 (Part Time = 4 days pw) (100% office based)

London, W1

Reporting to Office manager

Responsibilities

  • Taking and directing calls, through our switchboard (8x8)
  • Completing general and specific administrative tasks for varying departments, including filing, filling out accounting forms, delivering and accepting mail
  • Opening, sorting and scanning mail
  • Maintaining the upkeep of reception area
  • Keeping basic office supplies like pens stocked and accessible to visitors
  • Ordering supplies for the rest of the office
  • Managing the front desk sign in device and associated portal
  • Collating & reporting footfall statistics
  • Signing visitors & supplying them visitor's badges (if required)
  • Working with the Events and Training teams, providing visitor and guest management
  • Using speaker system as needed to speak to visitors via the intercom as a security check
  • Maintaining front door security and reporting any suspicious activity to the Office Manager
  • Maintaining and keeping on top the meeting room booking system
  • Maintain Meeting room standards and presentation
  • Assisting with meeting room set-ups and clear downs
  • Promoting our meeting rooms externally to generate income
  • Logging staff sickness and maintaining records for the People & Culture Team
  • Arranging catering for meetings and daily office use
  • Scheduling courier and travel arrangements
  • Greeting visitors to the facility warmly and offering them assistance
  • Providing customer support and taking messages
  • Answering questions about products or services offered via Live Chat function
  • Monitoring and answering questions that members or the public have via Live Chat function
  • Managing the Info inbox and responding & forwarding in a timely manner
  • Answering questions about office hours and who is in the office at any given time
  • Interacting with other departments such as IT when staff and visitors need more technical assistance
  • Scheduling appointments and meetings
  • Representing the business with a positive attitude and professional appearance
  • Covering the Office Management team duties in times of absence
  • Required to work outside normal working hours and extra days from time to time

Person specification

  • Reception, administrative and good customer service experience
  • The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation
  • Excellent telephone manner and the ability to communicate effectively at all levels
  • Experience of using switchboard and in-house IT systems
  • Experience of dealing with the public
  • Previous experience of working in a team
  • Knowledge of Microsoft Office software
  • Able to communicate effectively both orally and in writing
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Able to work under pressure and able to work in a changing environment
  • Pleasant and articulate manner
  • Flexible in relation to working hours & days
  • Good attendance record in previous employments
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Approachable & positive attitude
  • Good general education, GCSE grade A-C, or equivalent, in English & Maths
  • Customer service qualifications desirable

Salary & basic details:

  • Salary: £25,000 - £29,000 depending on experience
  • Hours: Part time (4 days per week)
  • Immediate Start

 

 

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